Performance management has become as important to substance abuse treatment organizations as it is to organizations in other industries. In nearly all markets in which substance abuse treatment organizations operate, reporting performance data has become a prerequisite for organizations to obtain contracts. In some markets, organizations must have comprehensive performance management systems just to operate.
Crossroads Consultants Group, Inc uses three client-service measures:
- Three measures of change from the first to the last day of treatment include substance use, employment (or being in school), arrests (in the 30 days prior to the first and last dates of treatment), and stable housing.
- Client retention as a measure of the length of time between the date of admission and the date of last service.
- Measures of social connectedness and perception of care