Crossroads Consulting Group, Inc.

A Comprehensive Addiction Treatment Group


CANCELLATION AND REFUND POLICIES


Training Class Cancellation Policy

This policy will define how training class cancellations are handled. This policy covers Crossroad’s cancellation of a class, minimum student enrollment requirements, cancellation by student, and customer specific class cancellation.


Class Cancellations (by Crossroads):

It is our intent to avoid cancellation or rescheduling of any training events. Unfortunately circumstances occasionally require us to cancel or reschedule class.


Instructor-led classes are student-enrollment dependant. The required minimum student enrollment is ten (10) students for instructor-led classes. Classes with enrollment of less than ten students are subject to cancellation or rescheduling at the discretion of the training manager.


Classes will be cancelled no less than seven (7) calendar days before the scheduled start day of class. Cancellation notices will be sent to enrolled students by email, to the address provided at the time of enrollment / registration in the PayPal management system or via any other communications. Students will not be charged any training fees for classes cancelled by Crossroads. 


As circumstances may require us to cancel or reschedule classes; please consider this when arranging travel. We are not liable for any expenses incurred due to class re-scheduling or cancellation.


Enrollment Cancellations (by Student):

We request students cancel enrollment online or via email as soon as possible. All classes have limited seating, so in the event you cannot attend please allow room for other students to participate, by canceling your enrollment.


Student cancellations received seven (7) calendar days before the start of class will be billed fifty percent of tuition.


Student cancellation received less than seven (7) calendar days before the start of class will be bill for full tuition and will receive credit for same course attendance within 12 months.


Students who do not cancel before the scheduled start of class will be billed for the full class tuition. There is no credit or refund of tuition due to failure to attend without notice.


Customer Class Cancellations (by customer):

Regional and customer specific classes are scheduled per customer’s request. These classes entail additional cost investment for Crossroads and therefore have a specific cancellation policy.


Regional and customer specific classes cancelled 15 calendar days or less before the start of class will incur a 50% cancellation fee of the total original price plus travel cancellation fees. This fee is not refundable nor may it be credited to any other class tuition.


Regional and customer specific classes cancelled seven (7) calendar days or less before the start of class will incur a 75% cancellation fee of the total original price plus travel cancellation fees. This fee is not refundable nor may it be credited to any other class tuition.


Customer Web Related Training Cancellations (Distance Learning, Homestudy etc.):

All sales are final..